Module 1: Introduction and How are Stereotypes Born

• Activity: Ice Breaker
• Activity: Identify participants expectations and concerns
• Review and summary of “worst” and “best” items
• Define Diversity and why we value it
• Understanding how stereotypes can lead to ineffective communication
• Activity – List ways the nation is becoming more diverse
• Discuss – Changes and effects of diversity in our culture

After completing this module, participants will be able to:

• Become acquainted with fellow participants in a way that recognizes each person’s unique cultural heritage
• Identify their fears, concerns and other issues
• Identify their expectations regarding seminar content, structure and outcomes
• Define and describe the process of valuing diversity
• Identify some of the visible and invisible ways in which people differ
• Recognize and appreciate that we tend to react most strongly to visible differences
• Understanding that awareness is a “two-way” street and all cultures need to adapt

Module 2: Diversity Affects Us All

• Introduce Discovering Diversity Profile (If you choose to include it in your program)
• Position profile – this is not a test, it’s an opportunity to examine your feelings in privacy
• Assist in interpretation of the profile
• Activity: Reactions
• Review interpretation material

After completing this module, participants will be able to:

• Recognize that diversity affects and is affected by each individual
  
• Recognize that diversity refers to a number of dimensions, including
  
  • Who the individual is as a person
    
  • The effects of his or her culture
    
  • The nature of his or her relationships with others
    
  • His or her key insights and vision
    
  • How he or she achieves result

Module 3: Where Do Biases and Prejudices Come From?

• Activity: Participants discuss the profile information with a partner to explore and examine the effects of the information in their profile
• Activity: Large group discussion of biases and prejudices
• Review: Common reaction to information
• Discuss: Possible actions to take based on new way of thinking
• Summary

After completing this module, participants will be able to:

• Identify ways to use what they have learned in their own group or organization
• Recognize common prejudices and reactions to issues of differences
• Understand that they are NOT alone in their perceptions of differences - everyone has biases and prejudices
• Understand the communication styles of different cultures

Module 4: Perceptions

• Activity: Car exercise to examine how we formed our ideas and attitudes.  This activity examines how our personal identify – who we are – influences our view of those who are different from us.
• Process outcome of car activity
• Discuss – First thought (examine our biases and prejudices)
• Activity: First Thought Activity
• Discuss – Intrapersonal awareness model
• Discuss – Factors that influence our perceptions: Values, Biases, Aura, Projection
• Activity: On Being Different.  This activity has participants recalling a situation where they felt
  different from others.

After completing this module, participants will be able to:

• Explore and recognize their personal biases and stereotypes
• Identify the factors that influence how they perceive others
• Identify and assess the impact of past conditioning on their current attitudes about people who are different
• Recognize and understand the levels of personal awareness
• Recognize that a true appreciation of the value of differences must be experienced at all level

Module 5: Moving Towards Valuing Differences

• Creating a workplace that values differences
• Activity: Describe the ideal workplace
• Activity: Creating a multicultural workplace. This activity has participants describing what their
  workplace could be like if diversity were truly embraced and valued.
• Activity: Individual plans for change.  This activity has participants identify changes that their organization will need to make
• Read poem “The Cold Within”
• Closure

After completing this module, participants will be able to:

• Describe an ideal situation, one that demonstrates valuing diversity in the workplace
• Identify specific strategies and steps that contribute to the realization of the ideal workplace
• Commit themselves to a personal action plan

• Business Etiquette Training
• Business Email Etiquette
• Business Meeting Etiquette
• Business Phone Etiquette
• Corporate Diversity Training
• Corporate Etiquette

• International Business Etiquette
• Office Etiquette
• Professional Email Etiquette
• Professional Workplace Etiquette
• Workplace Diversity Training