January 14, 2009 (Wednesday 9:00 AM - 4:00 PM) Atlanta, GA
February 11, 2009 (Wednesday 9:00 AM - 4:00 PM) Atlanta, GA
March 4, 2009 (Wednesday 9:00 AM - 4:00 PM) Atlanta, GA |
|
This presentation focuses on the skills that are essential for your career success - projecting confidence and credibility at work. This program will help you become aware of the perceptions others have of you; we’ll help you identify the silent messages you are currently sending which may be in conflict with your true abilities. We’ll help you break through these limitations icluding: self-presentation, business communication, business etiquette and other career obstacles. We’ll show you how to build rapport with your clients, colleagues and all levels of management; thereby, separating you from your competition.
At the end of this training you will understand how your professional success is directly linked to the level of confidence and credibility you project every day. You will walk out with the personal action plan you’ve created and have committed to.
How you will benefit: This presentation is designed for the professional who is in continuous search for growth and personal development and is part of leadership development. This program will help you:
- Become aware of the unspoken rules of business
- Refine your self-presentation skills
- Improve your professional presence in the eyes of coworkers, customers and senior management
- Identify unconscious behaviors that are getting in your way
- Excel in corporate protocol and courtesy
- Look the part so you can become the part
- Develop strategies that create positive perception
- Gain confidence
- Pay attention to the details in everything you do
- Successfully identify, change or modify career-sabotaging habits
- Position yourself as a role model for all other employees
- Refine your verbal and nonverbal communication skills
- Communicate effectively to properly present your ideas
- Develop strategies that create positive perception
January 14, 2009 (Wednesday 9:00 AM - 4:00 PM) Atlanta, GA
February 11, 2009 (Wednesday 9:00 AM - 4:00 PM) Atlanta, GA
March 4, 2009 (Wednesday 9:00 AM - 4:00 PM) Atlanta, GA |
|
Section 1: Professionalism in the Workplace
This training outlines the power of professionalism and shows you how anyone can design their own professional brand using the most effective tools and principles available. The business etiquette topics addressed during this program include:
- Attitude and its effects on your career
- Understanding and using body language to send the right messages
• Eye grammar
• Facial expressions
• Head movement
• Posture and stance
• Proximity
• The importance of your smile
• Hand signals
- The power of words
• Words you should not use at work
• Words you should know and use
• Alternative words and phrases to
• Assessing your communication skills
- Listening skills
• Clear speaking - clear listening
• Listening is always interpretative
• Culture and personal history
• Perceptions
• How mood affects our listening
• Communication requires listening
- Verbal communication
• Your tonality
• Geographical dialects
• Understanding pace
• The importance of your grammar
- What is your handshake saying?
Types of handshakes
Rules for shaking hands
Practice ession
- What’s in a name? (the power)
- Introductions
• Who is introduced to whom
• When you are the introducer
• When you are being introduced
• Introducing yourself
• Practice session
- Business card usage
• The importance of it
• When to ask for one
• How to give your card
• When to give your card
• Asking for someone else’s card
• Are business cards calling cards?
- Telephone skills
• What’s in a name
• The importance of your tonality
• The importance of Your grammar
• Answering the telephone
• Understanding pace
• Telephone call faux pas
• Using speaker phones
- Electronic etiquette
• Is it the right means of communication?
• Making yourself perfectly clear
• Does grammar still count?
• Appropriate times to send e-mails
• Making e-mails effective
• Sending “Thank You” e-mails?
- Meeting etiquette
• Preparing for a meeting
• Opening a meeting
• Conducting a meeting
• Closing a meeting
• Where to sit
- Clients visiting your office
• Meeting your client
• Where to sit
• Serving refreshments
• If others join you in the meeting
• Follow-up after the meeting
|
- Visiting clients in their office
• Where to sit
• Accepting refreshments
• Stick to the agenda
• Pleasing the customer
• The art of listening
• The art of questioning
• Follow-up after the meeting
- Networking Skills
• Benefits of networking
• Why we are so afraid
• Your sixty second commercial
• Where do you place your name tag?
• Preparing for the event
• Take the initiative to meet new people
• Building relationships
• Eating and drinking at the event
• Position yourself to be remembered
• Make sure to follow-up
- Business gifts
• Appropriate or not
• Accepting and declining gifts
• You and your coworkers
• Holiday season gift giving
- Grasping company culture
• Face-to-face communication
• Respecting rank
• Requesting and offering help
• Share the credit
• Eavesdropping
• Animosities and squabbles
• Handling gossip and rumors
• Squelching offensive comments
• Dealing with petty annoyances
• Clustering at the water cooler
• Networking at lunch time
• Office party pitfalls
- Office etiquette
• The effects of gossip
• Closing your door
• Cubicle etiquette
• Workplace decor
• Eating at your desk
• Using a speakerphone
• Courtesy in common areas
• The office gift – chipping in
• In the office kitchen
• Storing food in the fridge
• Cooking and microwaving
• Cleaning-up the breakroom
• The food thief
• Communal lunch
• Romance in the workplace
• The flirter and the flirtee
• Dating policy
• Sexist language
• Responding to harassment
- Office building etiquette
• In and out the door
• Elevator etiquette
• Riding escalators
• Building personnel
- Business travel
• Trouble-free clothing
• Traveling with your superior
• Traveling with your client
• Dealing with hotel staff
• Tipping guidelines
|
At the conclusion of this segment, you will be able to:
- Avoid sending contradictory and confusing signals about yourself
- Project an image of professionalism that says “I’m confident and capable”
- Enhance your body language and auditory presence
- Communicate with authority
- Create great “first impressions” and “lasting impressions”
- Cultivate a professional attitude
- Improve your non-verbal communication skills
- Read the body language of others to gauge how you are connecting
- Deal politely and professionally with discourteous and demanding people
- Improve your listening skills to communicate accurately
- Change your personal habits and behaviors that are hindering your career
- Manage telephone and e-mail communication with clarity, accuracy and courtesy
- Be a true professional
Section 2: Creating a Professional Image
In addition to business etiquette, to ensure your success, we explore the visual components that create your professional image – your appearance. In this module you learn how to create a first-class business image. We explore the importance of making the right visual impression every day. You’ll discover the benefits of presenting yourself professionally in the workplace and the consequences for not making this a priority. We’ll show you that your image is totally under your control and we review the rewards for making positive changes. You will learn the step-by-step changes you can immediately make to create the image you want. The dressing for success topics addressed during this session include:
Understanding the visual message you are sending
In this introductory discussion, you discover the benefits of presenting yourself professionally in the workplace and the consequences for not making this a priority.
“Why appearance counts”
We help you discover that regardless of your ability, work ethic, sense of responsibility, and productivity, people will judge you by the image you present to others.
Organizational dress policies
Most organizations have basic dress guidelines for their employees that spell out the company’s policies. We review the basics and show the subtle distinctions in levels of appropriateness. Additionally, you will see how under the umbrella term of “appropriate attire” there are a range of interpretations.
What does your grooming and current look say about you and your work?
You learn how to be aware of details that destroy an otherwise professional presence. We’ll remind you that even small slips in personal grooming routines can ruin their professional presence. We review the small image busters that will keep you from having a professional presence.
- Dress items a women should avoid
- Dress items a men should avoid
- Getting out of the habit
We explore why making changes in our habit is so difficult for everyone and how we can make positive changes in our lives.
What is traditional business attire?
You learn the basics for dressing in “traditional business” attire. We explore what does it mean and how we can bring it up and down a notch. We define what traditional business attire is.
- Men’s classic business attire
- Women’s classic business attire
- What is business casual?
You learn the three categories of business casual. We discuss the benefits as well as problems associated with leaving the definition of business casual to each individual’s interpretation. You learn both the pluses and minuses of having a too casual appearance in the workplace.
The best way to shop for your business clothes
We provide information on where you can go to find items and services you will need to help you create that professional image. To help you reach your goals, you complete a self-assessment that will make you aware of areas that need improvement.
Creating Clothing Capsules
We show you how to pick clothes that will last and still be in style years after you purchase them. We teach the men in the audience what is the best first suit to purchase and the needed accessories. We show the women in the audience how from nine (9) pieces of color coordinated clothes you can make 45 different outfits.
At the conclusion of this segment, you will be able to:
- Understand how having a professional appearance can improve your chances for business success
- Understand the difference between appropriate and inappropriate business attire
- Understand the meaning of “traditional business attire”
- Understand the limitations of dressing “casual” can create
- Know the components of “traditional business attire”
- Know if your clothes comply to your company’s dress code
- Know what grooming changes you have to make
- Develop a personal action plan to improve your professional image
- Know where to shop for clothes
Section 3: Action Plan
The last module helps you develop an individualized action plan as a result of what you have learned during the training session. You will produce a list of goals and the steps you will have to take to enhance your effectiveness. You will be able to immediately implement your plans and see their benefits and the organization they represent.
Who should attend: 
This seminar is an invaluable experience for upwardly mobile professionals and sales people who want to project a positive professional image at every occasion. This training introduces you to new behaviors that you can use to build upon your existing skills.
|
